Call Centre Operations

Call Centre Operations teaches how modern contact centres handle inbound and outbound calls, scripts, listening, verification, call control, customer records, escalation, quality monitoring, and performance targets.

Price

$120

Duration

Minimum completion time: 7 days

Certificate

Certificate included

Course overview

Practical objectives

Workplace outcomes

Enrollment details

Learning content

Lessons

Reading material

Activities or practical exercises

Assessment

Quiz

Final exam

Completion score: 80%

Certification

Certificate status

Download certificate after passing